Manager Housing Operations

Position Purpose

This position will be responsible for overseeing the operations of more than 1,000 homes. Specifically, this position is responsible for the direction and supervision of the CRHC's Property Management Team in responding to the efficient startup and ongoing operations of residential buildings. This position reports to the Manager, Housing and Business Development and regularly communicates, collaborates, and coordinates with the existing Manager, Operations as well as other CRHC staff to achieve a strong team culture to ensure the strategic, operational, and performance goals are met. This position also is responsible for managing annual operating budgets and capital plans within their portfolios.

Key Accountabilities/Position Outcomes

• Oversees, directs, and supervises operational staff to ensure the administration, maintenance, and repair of residential housing stock to meet all legislated responsibilities in a fiscally responsible manner, including after-hours emergency support to standby staff, as required
• Develops policy, procedures, and processes to respond to operational needs, implement functional strategies and improve service quality and operational performance.
• Ensures residential housing units and buildings are readied for occupancy and maintained to the required standards of good repair including health and safety requirements as per the Residential Tenancy Act and any other related regulatory or legislative obligations.
• Manages, tracks and updates the CRHC's assets and reports on operational and maintenance status for buildings.
• Prepares staff reports, briefing notes, and project summaries and presents to stakeholders (internal/external) as well as committees as required.
• Assists with the development, implementation and fulfilment of the CRHC Operational Plan, Annual Operating and Capital Budgets, Annual Report, specific to assigned responsibilities; assists with the development of operational objectives and long-range plans.
• Is accountable for the annual operating budget for their assigned portfolio that includes working collaboratively within their team under the direction of the Manager, Housing and Business Development to ensure the CRHC can maintain or improve asset condition and service delivery levels.
• Evaluates Key Performance indicators for the Operations Team within their portfolio and develops plans and coordinates resources to meet operational objectives.
• Responsible for the leadership and management of employees and contractors within area of responsibility, including employment and labour relations matters involving: employee hiring, promotion, demotion, and other personnel matters; discipline and discharge; representing management in the grievance procedure; input on behalf of management into labour relations matters, and representing management on committees; maintaining Employer confidentiality; and developing, supporting and implementing various corporate and legislated policies, procedures and practices.
• As a member of the Regional Housing management team, works collaboratively with all CRHC staff and other managers to ensure division strategic, operating and business objectives are well coordinated and resources are managed to create a highly functioning fiscally responsible organization. Follows all policies, procedures and standards of the CRD, including that all policies, processes, and systems are updated regularly and adhered to.
• Performs other related duties as required.

Qualifications

Certifications

Role Specific Knowledge, Skills, and Abilities

• Solid project management skills including extensive management of contractors, building maintenance and systems repairs.
• Significant and demonstrated leadership experience in a unionized environment and an ability to interpret and analyze operational performance trends/metrics to provide technical guidance/train and support staff in achieving objectives.
• Extensive residential property management experience with a firm understanding of the Residential Tenancy Act and WorkSafe BC regulations.
• Accountable for assigned budgets and ability to work within restricted capital and operating budgets while ensuring that all units are maintained in a good state of repair for the benefit of the Corporation and tenants.
• Demonstrated ability to deal frequently with highly sensitive and confidential situations involving the exercise of utmost tact, discretion, and judgement. Exceptional motivation, team building, and interpersonal skills.
• Demonstrated partnering skills, including collaboratively working with inside and outside stakeholders; positively, proactively and effectively working the public, staff, user groups and other stakeholders.
• Knowledge of procurement and contract management in a public sector environment, an asset. Excellent written and oral communications.
• Ability to lead and develop staff and manage human resource issues proactively.
• Strong verbal and written communication skills.
• Strong computer skills using Microsoft Office suite applications (Word, Excel, Outlook) and ability to learn or adapt to financial systems and property and asset management software.

Leadership Profile

CRD Leaders are champions for creating an accountable, high performance, service-oriented organization that makes a difference in our community. They pay attention to shifts and trends in an ever-changing and complex environment and think strategically to serve residents, businesses and local governments today while developing a sustainable organization for the future. The following is a leadership summary for this position.

Leadership Level 3 (L3)

Leaders at this level generally manage professional employees and/or supervisors and may manage lower level managers in a diverse work group or broader functional area. They develop and manage operational plans and budgets to achieve operational objectives for their area that are aligned with departmental objectives. Working fairly independently, with occasional supervision from a direct manager, they play a hands-on role in daily operations of the group, using in-depth functional expertise, motivation, and diplomacy to interpret client needs, identify business issues, and resolve complex operational problems.

While CRD Leaders are accountable to all Leadership Competencies, the competencies listed below have particular relevance to this position. Click here for a complete definition of our Leadership Levels and Competencies.

Leadership Competencies