Recreation Receptionist - Salt Spring Island Administration

Summary

This position provides front-line reception, cashier support, and clerical services.

Key Duties & Responsibilities

• Provides counter and phone reception services.
• Receives and directs customer enquiries.
• Provides program and schedule information to the general public.
• Process payments including admissions, program registrations, and bookings ensuring balanced transactions.
• Responsible for using the recreation software program registration ensuring accurate data input for family and organization accounts.
• Maintains and controls various cash floats and secures all cheques/cash in safe and closes credit/debit card machines at end of shift.
• Maintains office filing system.
• Performs other reception and administrative duties, as required.
• Assists program and administration staff with special projects, as required.
• Ensures the reception area is maintained in an organized and tidy manner at all times.
• Performs typing and general correspondence composition, as required.
• Handles Lost and Found inventory.
• Provides assistance in responding to emergency situations including first aids and facility evacuations, as required.
• Follows all policies, procedures and standards of the CRD.
• Performs other related duties as required.

Additional Information

• Able to work flexible hours to meet operational needs, including weekends, days and evenings.

Key Skills & Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills.
• Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
• Thorough knowledge of office operations, administrative processes and systems.
• Expert ability to deal with the public with professionalism, tact and diplomacy.
• Expert ability to respond respond professionally to queries in person, over the phone and via email.
• Strong ability to establish and maintain effective and collaborative working relationships.
• Strong ability to work effectively in a team environment and individually with minimal supervision.
• Excellent organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.
• Considerable experience with cash handling.
• Strong ability to operate various types of office equipment.
• Considerable switchboard operation experience.

Qualifications

Certifications