Property Manager Housing Operations

Summary

This position is responsible for providing a wide range of property management services, which maintain or enhance the Corporation’s residential properties. This position is primarily involved in supervision of caretakers, tenant support services such as move in and move out activities, coordinating suite/project maintenance work, capital planning and overseeing contracted services on site, in conjunction with other CRHC Property Managers. This position regularly communicates, collaborates and coordinates with other CRHC staff to ensure a strong team culture that supports CHRC goals and objectives.

Key Duties & Responsibilities

• Provides supervision of caretakers including recruitment, orientation time approval, coverage and the provision of leadership, guidance, feedback and work direction. Scheduling leaves and stand-by coverage.
• Supports caretakers in resolving maintenance and related tenant issues; drawing on assistance from PM-Tenant and Community Services, if required.
• Responds to inquiries and concerns from Contractors. Oversees development of scope of work for contractors on-site, including work direction, inspection and resolution of deficiencies. This includes but is not limited to insurance repairs, contracted services, such as: landscapers, elevator maintenance personnel, building envelope required warranty maintenance, snow removal and pest control.
• Supervises and coordinates unit maintenance on tenant turnover and awards and assigns work relating to unit turnover.
• Coordinates annual unit inspections, reviews summary sheets prepared by caretaker staff and provides direction to caretakers and follows up on outstanding issues.
• Processes capital requests/requirements, amends capital plan; and authorizes required expenditures. Logs, prioritizes and responds to tenant requests for unit modifications.
• Conducts site inspections; checking for WHMIS and WorkSafe compliance, tidiness and general condition of buildings, roadways, equipment, landscaping and vandalism, etc.
• Prepares comprehensive maintenance status reports for all facilities.
• Identifies complex maintenance issues for Manager of Operations’ attention and direction.
• Participates in the preparation of the annual budget and capital plan.
• Oversees the handling of abandoned property including appraisal and property storage/disposal in accordance with the Residential Tenancy Act.
• Coordinates resolution of tenant complaints within prescribed tenancy agreements and as set out in the Residential Tenancy Act; drawing on assistance from PM-Tenant and Community Services, if required.
• Represents the Corporation at Residential Tenancy Branch arbitration hearings; Communicating and applying information on the Residential Tenancy Act and corporate policy to tenants and clients.
• Recommends policies and procedures that will enhance property management operations.
• Ensures all required manuals, plans, policy manuals, etc. are accounted for and up-to-date; on site and at the CRHC main office.
• Ensures caretakers have appropriate equipment/supplies to complete their work. Provides hands-on training and assistance as required including ensuring WHMIS training is up to date and WorkSafe regulations are followed.
• Follows all policies, procedures and standards of the CRD and CRHC.
• Performs other related duties as required.

Additional Information

• None

Key Skills & Abilities

• Advanced knowledge and experience working with the Residential Tenancy Act and Regulations, policies and procedures related to social housing management.
• Thorough knowledge of facility management and building maintenance practices.
• Considerable experience in providing supervision and work direction in tenant services/ property management setting.
• Thorough understanding of the principles and practices of residential property management services in particular relating to affordable housing delivery.
• Excellent communication (verbal and written), interpersonal and customer service skills.
• Strong ability to identify issues, analyze and determine solutions and resolve problems using initiative and sound judgment.
• Strong ability to direct complex tasks of contractors/subtrades/caretakers.
• Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
• Thorough knowledge of and proficiency using property management software programs.
• Thorough knowledge of administrative procedures, labour legislation, collective agreement language, WorkSafe BC practices/protocols and OHS Regulations.
• Strong ability to prepare and write reports and letters.
• Strong ability to work effectively in a team environment and individually with minimal supervision.
• Strong organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.

Qualifications

Certifications