Project Portfolio Manager

Position Purpose

This position is responsible for providing leadership and strategic direction to the IT Project Management Office (PMO), the Technology Governance Committee, and project management teams. This position is responsible for overall management of the PMO including overseeing project prioritization, implementation, financial and administrative oversight, reporting, monitoring and evaluation of the PMO’s projects and providing guidance to the Project Managers.  This role will develop an IT Project Management strategy in conjunction with current IT Project Management practices, the IT Management team and Division goals. This position will also lead corporate projects, and will collaborate closely with senior leadership, the Technology Governance Committee, the IT management team, functional area sponsors/subject matter experts, as well as internal and external stakeholders and vendors to ensure the successful delivery of projects. 

Key Accountabilities/Position Outcomes

• Leads the Information Technology Project Management Office to ensure project prioritization and coordination of resourcing for CRD’s IT infrastructure, business and technology projects and initiatives. 
• Provide leadership to the Technology Governance Committee and corporate working groups to ensure alignment to the Digital and Technology Strategy
• Lead the management, delivery and reporting of IT-related and support projects under CRD Internal Business Cases 
• Responsible for the strategic direction and oversight of all IT projects, including coordination of resources, managing risk, monitoring finances, and making sure that each phase of the project starts and ends on schedule. 
• Provides oversight for the Project Management Office and Mana including formalizing a governance structure and applying consistent program implementation including all activities, outputs and outcomes related to project management and administration, including reporting, budget development and monitoring, financial transactions, execution of project plans and project performance.  
• Leads the team of IT Project Managers to achieve overall IT and business objectives.
• Builds, establishes, and leads IT Project Management Intake Process for IT Projects and related IBC’s.
• In alignment with the IT Division’s goals and objectives, this position is accountable for developing and implementing the framework utilized by the PMO for project planning, documentation, resource allocation, change management, risk mitigation, communications, and project implementation. Develops, implements, and maintains project management policies and framework model with the goal of driving consistency in process, procedure and successful project outcomes and deliverables.
• Creates project benchmarks and scorecards to ensure proper governance, oversight, corporate reporting, compliance, and resource control measures are adhered to.
• Performs risk analysis and manages an identified risk through registration, monitoring, mitigation, escalation, and reporting.
• Leads the continued development of and formalizes the project intake process, providing a project readiness assessment, support for developing scope refinement, technical complexity assessment, total cost of ownership and cost benefit analysis before proceeding to approval and project kick-off.
• Co-ordinate resource allocations to different initiatives, projects and ongoing operations while monitoring and highlighting project resource bottlenecks. Collaborates regularly with all stakeholders to proactively identify and manage changes, issues, and risks in program scope. Develops and implement mitigation strategies to ensure logistical requirements and timelines are met.
• Responsible for the leadership and management of employees and contractors within area of responsibility, including employment and labour relations matters involving: employee hiring, promotion, demotion and other personnel matters; discipline and discharge; representing management in the grievance procedure; input on behalf of management into labour relations matters, and representing management on committees; maintaining Employer confidentiality; and developing, supporting and implementing various corporate and legislated policies, procedures and practices. 
• Performs other related duties as required.

Additional Information

• None

Qualifications

Certifications

Role Specific Knowledge, Skills, and Abilities

• Must be a team-oriented leader with a high level of integrity, proven to be a hands-on and results driven individual.
• Ability to align project initiatives with the organization's strategic goals and objectives. This includes the ability to prioritize projects that will provide the most significant value to the organization.
• The ability to manage and guide organizational change resulting from project implementations.
• Knowledge of agile and traditional project management methods and tools (e.g., MS Project, Jira, Confluence, Tempo, Trello or ServiceNow, etc.)  and project management theory, principles and professional practices and the application to IT products and services
• Experience using project methodologies such as PMI’s PMBOK or equivalent.
• Experience with software development projects, implementation and/or operation of custom, COTS, SAAS software applications using various SDLC (Software Development Life Cycle) methodologies.
• Experience with various project management methodologies, such as Waterfall, Agile, and Hybrid methodologies Experience working with Change Management methodologies (e.g., Prosci-ADKAR)
• Experience leading projects to comply with legislative or mandated rule changes.
• Experience in developing project roadmaps and long-term project plans
•  Experience working with MS Office Productivity Suite (Excel, Word, MS Teams, Outlook, Power BI), SharePoint, Microsoft Project, Atlassian Products (e.g., Jira, Confluence and Tempo) and other relevant software applications.
• Leads the way by displaying innovative thinking and creativity, meeting challenges with resourcefulness and optimism.
• Excellent verbal and written communication including the ability to deliver presentations to various audiences at all levels of the organization. 
• Excellent stakeholder relationship building skills.
• Ability to work and communicate with business areas, senior management, vendors, and consultants tactfully, courteously, and effectively.
• Strategic and analytical thinking, problem solving abilities and time management skills.
• Demonstrates excellent judgment, decision making and conflict resolution skills.
• Able to prioritize multiple projects involving multi-disciplinary teams with a high attention to detail. 
• Experience with ERP applications and systems considered an asset (i.e., SAP) 

Leadership Profile

CRD Leaders are champions for creating an accountable, high performance, service-oriented organization that makes a difference in our community.  They pay attention to shifts and trends in an ever-changing and complex environment and think strategically to serve residents, businesses and local governments today while developing a sustainable organization for the future.  The following is a leadership summary for this position.

Professional/Individual Contributor Level 5 (P5)

Leaders at this level are generally recognized as experts in their field, having developed depth and breadth of expertise in multiple related disciplines.  They anticipate client needs and influence the development of innovative solutions, coordinating work outside their own area.   These leaders participate in the development of business strategy, and create innovative solutions that are consistent with organizational objectives.  They present highly complex ideas and influence others.  They provide leadership, mentoring and guidance to others, and develop and manage plans to solve the most complex problems, creating solutions that are both innovative and that meet organizational objectives.

While CRD Leaders are accountable to all Leadership Competencies, the competencies listed below have particular relevance to this position.  Click here for a complete definition of our Leadership Levels and Competencies.

Leadership Competencies