Mgr IWS Business Support Services

Position Purpose

This leadership position provides strategic business support within the Integrated Water Services department working closely with the General Manager. This position defines and provides oversight of departmental strategic, business-related, and administrative processes in alignment with Corporate Administrative policies and systems. This position works closely with the General Manager and IWS Senior leadership to standardize processes, including department initiatives related to strategic planning and reporting, records management and data analysis and standards. The position works with the GM to develop and maintain department reporting requirements and dashboards. In addition, the position provides leadership and support for Integrated Water Services responsibilities related to the proper functioning of the Commissions and Committees, including departmental staff report processes. The position also supports CRD Legislative Services on issues and Committee and Commission supported by   IWS. 

Key Accountabilities/Position Outcomes

• Provides leadership and support in advancing department strategic initiatives, including working with IWS Senior Managers and General Manager on data standards and analysis, strategic priorities and reporting as well as the development and implementation of department key performance indicators, standards and reporting.
• Partners with internal stakeholder, including Corporate Services, to lead and support the development of department processes and procedures related to Records Management with emphasis on department oversight, compliance and training while ensuring alignment to corporate processes. 
• Leads and supports departmental data analysis, including data integrity and modeling to identify trends, patterns and recommendations for improvements and efficiencies.
• Leads and manages the work of the IWS Business Support Team, including establishing departmental processes, procedures and protocols with a focus on support, direction and compliance. 
• Leads and researches best practices and current practices to prepare gap analysis, considerations, and recommendations.
• Provides confidential, executive level support to the General Manager. 
• Oversees departmental Freedom of Information requests, ensuring compliance with corporate processes.
• Manages projects and oversees processes with emphasis on efficiencies and improvements.
• Oversees IWS tracking processes related to Commissions and Committees initiatives and deliverables.
• Provides support related to confidential, professional and specialized administrative support to Commissions and Committees, with a focus on ensuring timely and accurate record of decisions and CRD staff actions and timelines.
• Responsible for the leadership and management of employees and contractors within area of responsibility, including employment and labour relations matters involving: employee hiring, promotion, demotion and other personnel matters; discipline and discharge; representing management in the grievance procedure; input on behalf of management into labour relations matters, and representing management on committees; maintaining Employer confidentiality; and developing, supporting and implementing various corporate and legislated policies, procedures and practices.

Additional Information

• None

Qualifications

Certifications

Role Specific Knowledge, Skills, and Abilities

• Direct experience working with senior staff and Board representatives.
• Well-developed interpersonal skills and a proven ability to establish and maintain effective and harmonious working relationships with staff, elected officials and community representatives, members of the public, community groups and other levels of government.
• Demonstrated ability to deal with highly sensitive situations involving the exercise of utmost tact, diplomacy, judgement, and confidentiality.
• Ability to coordinate and manage multiple requests generated from multiple program areas to meet required objectives and deadlines.
• Excellent written communication skills and an ability to research and analyze various sources of information, draw conclusions and report out on those findings.
• Management and leadership experience.
• Ability to understand and manage complex situations and problem solve where and when necessary.
• Experience with Power BI and leveraging data to identify trends, patterns and recommendations for improvements and efficiencies.
• Knowledge of the Local Government Act and Community Charter, and knowledge and understanding of other bylaws, regulations, and legislation.
• Excellent organizational and leadership skills.
• Advanced customer service knowledge, skills, and abilities.
• Excellent computer literacy, including MS Office Suite and SharePoint.

Leadership Profile

CRD Leaders are champions for creating an accountable, high performance, service oriented organization that makes a difference in our community. They pay attention to shifts and trends in an ever-changing and complex environment and think strategically to serve residents, businesses and local governments today while developing a sustainable organization for the future. The following is a leadership summary for this position.

Business and Technical Support Services Contributor Level 4 (A4)

Leaders at this level are generally recognized as having developed specialized knowledge and skills in their area of expertise and are technical specialists within their own area. They respond to a range of complex problems and situations, and share experience with others to meet objectives in their own area. Working on assignments independently or with minimal supervision, they manage their own time and the time of others as a team leader and coordinate work beyond their own area of expertise.

While CRD Leaders are accountable to all Leadership Competencies, the competencies listed below have particular relevance to this position. Click here for a complete definition of our Leadership Levels and Competencies.

Leadership Competencies