Manager Reliability and Asset Performance

Position Purpose

The Manager, Reliability and Asset Performance provides leadership, professional and technical expertise, and oversight for reliability engineering and asset performance with an initial focus on the Regional Water Supply Service. As the lead for the Reliability Program, the role will develop, implement, and continuously improve reliability and performance standards, processes, and practices to enhance asset health, operational effectiveness, and maintenance outcomes.

The position collaborates across Infrastructure and Water Services with a focus on: 
-    Reliability Program
-    Operational Interface
-    Asset Performance Reporting
-    Root Cause Analysis
-    Capital Project Assurance
-    Standards, Processes, and Procedures
-    Continuous Improvement & Optimization

Key Accountabilities/Position Outcomes

• Lead the development, implementation, and continuous improvement of the Reliability Program, establishing foundational methodologies, standards, processes, and governance.
• Define and steward frameworks for asset criticality, condition monitoring, and critical spares to support risk-based decision making.
• Provide expertise to ensure reliability strategies and maintenance approaches comply with safety, environmental, and regulatory requirements.
• Lead, review and approve maintenance strategies aligned with reliability-centered maintenance (RCM) methodologies.
• Lead and provide expertise in Root Cause Failure Analysis (RCFA) and asset performance evaluations to identify reliability risks, emerging trends, systemic issues, and develop evidence-based corrective actions.
• Lead, in partnership with operations and leadership, the definition and use of asset performance indicators, dashboards, and reporting to support operational and long-term planning.
• Serve as the senior reliability interface to operations, providing leadership and professional expertise during emergent events, failures, shutdowns, and commissioning activities.
• Facilitate effective communication between operations, trades, engineering, maintenance planning, and asset management to ensure alignment on risks, priorities, and constraints.
• Provide reliability and maintainability assurance across capital, operations, and maintenance projects by reviewing designs, scope of work, commissioning plans, and asset data deliverables.
• Liaise with the Enterprise Asset Management (EAM) function to ensure digital data structures, workflows, and codes support effective reliability analysis and reporting.
• Identify data quality gaps and initiate improvement actions to enable continuous reliability and performance improvements; promote the consistent application of reliability standards and best practices.
• Lead, direct and oversee the work of staff and consultants within areas of responsibility.
• Responsible for the leadership and management of employees and contractors within areas of responsibility, including employment and labour relations matters involving: employee hiring, promotion, demotion and other personnel matters; discipline and discharge; representing management in the grievance procedure; input on behalf of management into labour relations matters, and representing management on committees; maintaining employer confidentiality; and developing, supporting and implementing various corporate and legislated policies, procedures, and practices.

Additional Information

• Minimum 10 years of engineering experience, including at least 4 years in maintenance, reliability, or asset performance engineering; or an equivalent combination of training and experience.
• Certified Maintenance and Reliability Professional (CMRP) or equivalent preferred.

Qualifications

Certifications

Role Specific Knowledge, Skills, and Abilities

• Excellent communication skills and strong technical writing skills.  
• Strong understanding of engineering principles as applied to reliability-centered maintenance, condition monitoring, and asset performance.
• Proven ability to diagnose and troubleshoot complex systems and equipment failures.
• Knowledge of maintenance planning and scheduling processes and how they integrate with reliability programs.
• Ability to lead cross-functional initiatives and influence without direct reporting lines.
• Proficiency with EAM systems (SAP PM preferred) and reliability-related data collection and analysis.
• Ability to build and maintain respectful working relationships in complex and time-sensitive environments.
• Working knowledge of ISO 55000 and ISO 14224 standards.
• Ability to manage competing priorities and maintain composure under pressure.
• Ability to work in both office and operational field environments.
• Demonstrated experience providing professional and technical expertise as well as management direction.
• Demonstrated experience building strong working relationships with internal and external interested parties. 

Leadership Profile

CRD Leaders are champions for creating an accountable, high performance, service-oriented organization that makes a difference in our community.  They pay attention to shifts and trends in an ever-changing and complex environment and think strategically to serve residents, businesses and local governments today while developing a sustainable organization for the future. The following is a leadership summary for this position.

Professional/Individual Contributor Level 3 (P3)

Leaders at this level are generally recognized as fully qualified professionals who apply their in-depth knowledge and experience and best practice in their own discipline to respond to a wide range of moderately complex and complex problems and situations.  They interpret and respond to client needs and improve products or services in their own area.  Working with minimal direction, they monitor and control costs within their own work, explain difficult issues to establish consensus, and promote teamwork, potentially coaching and guiding others.

While CRD Leaders are accountable to all Leadership Competencies, the competencies listed below have particular relevance to this position. Click here  for a complete definition of our Leadership Levels and Competencies.

Leadership Competencies