Manager Freedom of Information and Privacy

Position Purpose

This position is responsible for developing and implementing privacy policies, procedures and programs to ensure compliance with Freedom of Information and Protection of Privacy (FOIPP) legislation and other relevant laws. This role manages Freedom of Information (FOI) and information access requests under FOIPP and leads the CRD's corporate privacy management program. Under the oversight of the  Manager, Information Services, this position is expected to act with considerable autonomy and holds a high level of decision-making authority within the CRD related to FOI and privacy.

Key Accountabilities/Position Outcomes

• Oversees access to information processes and freedom of information (FOI) requests, ensuring timely and appropriate disclosure of information
• Develops the corporate privacy management program to be appropriately responsive to organizational, technological and legal/regulatory changes
• Leads the corporate privacy impact assessment (PIA) process
• Leads privacy breach and complaint investigations and responses
• Provides corporate leadership, expertise, advice and support on information access and privacy across departments and all levels of staff and management
• Leads the mediation process on review files investigated by the Office of the Information and Privacy Commissioner (OIPC)
• Prepares briefings, reports, research and analysis on access and privacy issues and trends as required, including annual reports to the Executive Leadership Team (ELT) and CRD Governance Committee
• Identifies privacy-related risks for the corporate risk register, including recommended mitigation actions
• In consultation with Manager, Information Services and GM Corporate Services, provides corporate leadership regarding FOIPP initiatives, including developing bylaws, setting policies and standards, establishing programs, training and education opportunities
• Engages and coordinates with key stakeholders to promote effective alignment between technology, records and information management, security, privacy, legal, and business areas concerning changes to existing or proposed initiatives, including systems, projects, programs, policies, plans or other activities involving corporate information
• May respond, or coordinate response, to enquiries from Ombudsperson's Office regarding administrative/procedural complaints received from the public

Additional Information

• None

Qualifications

Certifications

Role Specific Knowledge, Skills, and Abilities

• Excellent communication (verbal, written and presentation) and customer service skills
• Excellent interpersonal skills and demonstrated ability to establish and maintain effective working relationships with staff, elected officials, service providers and community representatives
• In-depth knowledge of, and experience with, interpreting and applying the FOIPP Act and Regulations preferably within the context of local government
• Ability to effectively assess initiatives, including information technology, for privacy impacts and requirements under FOIPP and engage stakeholders to ensure privacy requirements are understood, addressed and appropriately documented
• Ability to influence corporate adoption of privacy management principles and best practices
• Considerable knowledge of relevant legislation, regulations, principles, standards, methodologies, practices and technologies governing and/or used for information and privacy management
• Ability to effectively use and apply relevant information resources such as OIPC orders, decisions and guidelines
• Ability to effectively provide training, advice and assistance to others
• Ability to effectively lead, coach, guide, develop and supervise staff, including assigning and reviewing work; this includes the work of staff supporting FOI and information services that may report outside of the job role 
• Proficiency in reviewing, creating, updating, implementing, and maintaining written work documentation, ensuring the use of suitable language, style, and format to match the required level of formality (e.g., formal or informal)
• Ability to effectively use established corporate records and information management systems and procedures
• Demonstrated ability to deal with highly sensitive situations requiring the utmost tact, diplomacy, judgement, and confidentiality
• Independent judgement and proven ability to take action as needed
• High level of proficiency and experience with MS Office applications (Word, Excel, PowerPoint); experience working with SharePoint is an asset
• High level of proficiency and experience with document redaction and disclosure preparation software; Adobe Acrobat Professional is preferred
• Experience working with discovery software is an asset

Leadership Profile

CRD Leaders are champions for creating an accountable, high performance, service oriented organization that makes a difference in our community. They pay attention to shifts and trends in an ever-changing and complex environment and think strategically to serve residents, businesses and local governments today while developing a sustainable organization for the future. The following is a leadership summary for this position.

Professional/Individual Contributor Level 3 (P3)

Leaders at this level are generally recognized as fully qualified professionals who apply their in-depth knowledge and experience and best practice in their own discipline to respond to a wide range of moderately-complex and complex problems and situations. They interpret and respond to client needs and improve products or services in their own area. Working with minimal direction, they monitor and control costs within their own work, explain difficult issues to establish consensus, and promote teamwork, potentially coaching and guiding others.

While CRD Leaders are accountable to all Leadership Competencies, the competencies listed below have particular relevance to this position. Click here for a complete definition of our Leadership Levels and Competencies.

Leadership Competencies