Manager Facilities

Position Purpose

The Manager of Facilities is responsible for the strategic oversight and daily management of facilities operations, including project, administrative and maintenance staff and contracted service providers. The role ensures safe, functional, and efficient facilities through effective maintenance, capital project planning, and client service delivery.

Key Accountabilities/Position Outcomes

• Manages the operation, maintenance, and repair of facilities and equipment to ensure functionality, safety, and compliance with applicable regulations.
• Manages a diverse portfolio of facilities projects and capital upgrades, ensuring timely delivery within scope and budget to meet organizational priorities.
• Oversees facility procurement activities, ensuring accountability, value for money, and adherence to procurement policies.
• Maintains an effective client service request system to support responsive facilities operations.
• Oversees ongoing facility asset management, ensuring that all facilities assets are documented, assessed for condition, and maintained to extend lifecycle and value.
• Ensures facility and equipment designs, replacements and operations achieve corporate environmental and climate goals.
• Leads the planning and implementation of space utilization strategies and changes, ensuring alignment with organizational needs and employee well-being.
• Manages lease agreements with tenants to ensure accountability and compliance.
• Develops a high-performing team through coaching, performance management, and employee development initiatives, fostering engagement, accountability, and innovation.

Additional Information

• None

Qualifications

Certifications

Role Specific Knowledge, Skills, and Abilities

• Comprehensive understanding of building systems.
• Ability to develop and maintain a preventative maintenance program.
• Understanding of and experience implementing safe work practices for facility occupation, operations, and maintenance.
• Ability to prepare and monitor operating and capital budgets.
• Knowledge of public sector procurement and contract management best practices, processes and systems.
• Knowledge and experience with project management (Project Management Professional certification is an asset).
• Ability to lead, develop, and performance manage staff.
• Excellent communication, organizational, and analytical skills.
• Experience using Microsoft Office 365 and enterprise resource planning (ERP) systems.

Leadership Profile

CRD Leaders are champions for creating an accountable, high performance, service-oriented organization that makes a difference in our community.  They pay attention to shifts and trends in an ever-changing and complex environment and think strategically to serve residents, businesses and local governments today while developing a sustainable organization for the future.  The following is a leadership summary for this position.

Leadership Level 3 (L3)

Leaders at this level generally manage professional employees and/or supervisors and may manage lower-level managers in a diverse work group or broader functional area.  They develop and manage operational plans and budgets to achieve operational objectives for their area that are aligned with departmental objectives. Working fairly independently, with occasional supervision from a direct manager, they play a hands-on role in daily operations of the group, using in-depth functional expertise, motivation, and diplomacy to interpret client needs, identify business issues, and resolve complex operational problems.
While CRD Leaders are accountable to all Leadership Competencies, the competencies listed below have particular relevance to this position.  Click here for a complete definition of our Leadership Levels and Competencies.

Leadership Competencies