Manager Corporate Administration

Position Purpose

Reporting to the Chief Administrative Officer (CAO), the Manager of Corporate Administration is responsible for developing and overseeing administrative services corporately with a focus on consistency in service delivery and enhancing organizational efficiency and effectiveness by leading the development and implementation of best practices, policies and procedures for administrative staff across the organization. This role focuses on optimizing workflows, improving service delivery, ensuring consistent administrative support standards and oversight for administrative operations. 

Key Accountabilities/Position Outcomes

• Oversees and manages the distributed administrative and clerical services for the organization. Identifies and implements opportunities for streamlining administrative workflows, reducing redundancies, and improving overall efficiency across departments.
• Develops, establishes, implements and evaluates administrative controls, systems and procedures for the organization in collaboration with corporate records and information systems, and develops, delivers and enforces organizational administrative policies and procedures.
• Oversees administrative services contracts corporately, including but not limited to: office supplies and inventory;  confidential document shredding; repair, maintenance, and replacement of office equipment; and related.
• Oversees facility reception/front desk services (primarily at the CRD Headquarters building)
• Working collaboratively with senior staff, key support services, and stakeholders across the organization, the Manager leads and supports the planning and execution of initiatives aimed at enhancing the effectiveness of administrative support functions, including standardization of process and resource optimization.
• Leads continuous improvement efforts by conducting process reviews, gathering feedback and recommending best practices.
• Designs and delivers training programs for administrative staff to enhance skill development, including technology use, process efficiency, and service excellence. Facilitate knowledge sharing and collaboration among administrative teams to foster a culture of continuous learning and improvement.
• Participates in 1:1 meetings between the CAO and others as required to ensure accountabilities and desired outcomes are met.
• Organizes and leads internal and external events and meetings to drive initiatives and administration within the portfolio, participates in meetings and events with the CAO and others as required to deliver initiatives and to ensure accountabilities and desired outcomes are met, and participates on internal working groups/committees as required and representing the interests of the CAO if requested.
• Other duties as required.

Additional Information

• Experience working with senior level staff identifying, developing and delivering corporate administrative initiatives.
• Experience and understanding of operations within a political environment highly preferred.
• Experience with administrative staff and process leadership is required, and project management is a significant asset. 

Qualifications

Certifications

Role Specific Knowledge, Skills, and Abilities

• Direct experience working with senior staff representatives.
• Exceptional organizational and leadership skills, including working with and leading staff across multiple lines of business. 
• Exceptional writing skills, including the ability to create staff messages and prepare correspondence.
• Proven ability to foster collaboration and establish and maintain effective working relationships within and external to the organization and department.
• Exceptional demonstrated ability to coordinate, prioritize and manage multiple requests generated from a number of program areas to meet required objectives and deadlines.
• Demonstrated ability to deal with highly sensitive situations involving the exercise of utmost tact, diplomacy, judgement, and confidentiality
• Ability to coordinate and manage multiple requests generated from a number of program areas to meet required objectives and deadlines.
• Good knowledge and experience with the Local Government Act, and knowledge and understanding of other bylaws, regulations, and legislation.
• Ability to work collaboratively with and provide leadership to diverse groups and individuals.
• Excellent interpersonal skills and the ability to communicate clearly and effectively both verbally and in writing.
• Ability to undertake research through various media and other organizations. 
• Advanced computer literacy

Leadership Profile

CRD Leaders are champions for creating an accountable, high performance, service-oriented organization that makes a difference in our community. They pay attention to shifts and trends in an ever-changing and complex environment and think strategically to serve residents, businesses and local governments today while developing a sustainable organization for the future. The following is a leadership summary for this position.

Leadership Level 1 (L1)

Leaders at this level generally coordinate and oversee the technical, production or business support activities of a specific function within a department, setting priorities and coordinating the work of the unit with other supervisors. They use in-depth knowledge of the work processes within the area to resolve problems but do not perform the day-to-day work of the unit. Reporting to a departmental manager, they ensure departmental financial and operational objectives are met.

While CRD Leaders are accountable to all Leadership Competencies, the competencies listed below have particular relevance to this position. Click here for a complete definition of our Leadership Levels and Competencies.

Leadership Competencies