Manager Business Solutions

Position Purpose

The Manager, Business Solutions plays a key role in leading the delivery of financial process improvements, technology enhancements and system enablement initiatives across the organization. This role is responsible for identifying, planning and implementing solutions that support strategic and operational goals, with a particular focus on SAP and related financial technologies. Acting as a project lead for major transformation initiatives, the Manager leads the implementation of financial system innovations as directed by the Manager of Financial Systems and in partnership with Information Technology. This role also works collaboratively with other Finance division managers to elevate the service delivery of Financial Services. As a change agent, this role requires a strong understanding of public sector finance operations, the ability to translate business needs into practical solutions and a commitment to continuous improvement. The Manager applies sound judgment, cross-functional coordination and change leadership to ensure initiatives are successfully delivered and adopted.

Key Accountabilities/Position Outcomes

Business Solution Delivery

• Lead the planning and delivery of business solutions that improve finance processes, system functionality and service performance.
• Translate business needs into clear, actionable solution requirements in collaboration with internal stakeholders and technical teams.
• Analyze existing business processes to identify inefficiencies and recommend opportunities for automation, simplification or re-alignment.
• Act as project lead for major transformation initiatives, ensuring alignment with financial and organizational priorities.
• Oversee end-to-end solution design and implementation activities, including testing, training, go-live planning and post-implementation support.

Stakeholder Engagement

• Build strong working relationships with Finance users, cross-departmental partners and technical teams to understand needs and identify opportunities for improvement.
• Facilitate working groups, discovery sessions and design workshops to co-develop practical, user-focused solutions.
• Promote and encourage a positive attitude towards change and ensure stakeholders are informed and aligned with project goals.
• Serve as a liaison between Finance and IT, ensuring clear communication of requirements and priorities throughout the project lifecycle.

SAP Functional Oversight

• Serve as the Financial Services division’s functional lead for SAP S/4HANA-related enhancements, configuration changes and integration activities.
• Work closely with IT and solution partners to ensure alignment between functional design and system configuration.
• Contribute to solution testing and validation by coordinating user acceptance testing and sign-off processes. 

Governance and Controls

• Support governance over financial processes, ensuring proposed changes align with internal controls, regulatory compliance and organizational policies.
• Champion the use of standardized data structures, naming conventions and design principles across projects and initiatives.
• Participate in or lead governance forums related to business solution planning and prioritization.

Additional Information

• None

Qualifications

Certifications

Role Specific Knowledge, Skills, and Abilities

• Demonstrated experience working with SAP S/4HANA in a functional or business-facing capacity is required.
• Experience leading cross-functional project teams in the delivery of finance or ERP-related initiatives is preferred.
• Strong understanding of public sector financial processes, reporting requirements and internal controls.
• Proven ability to lead solution delivery projects from concept through implementation, including project planning, stakeholder engagement, testing and evaluation.
• Deep knowledge of SAP S/4HANA financial modules and related reporting tools, with ability to translate functional requirements into system enhancements.
• Demonstrated experience reviewing business processes and recommending improvements that align with organizational objectives and user needs.
• Excellent communication and facilitation skills with the ability to engage diverse stakeholders and explain complex concepts clearly.
• Ability to work collaboratively across teams, influence without authority, and navigate complex organizational structures.
• Strong analytical and problem-solving skills, with the ability to anticipate implications of proposed changes on policies, workflows, and user experience.
• Proficiency with Microsoft Office tools (Excel, Word, PowerPoint, Visio) and business analysis software; experience with project management tools an asset.
• Ability to manage multiple priorities in a dynamic environment, meet deadlines, and maintain high attention to detail.
• Commitment to continuous improvement and service excellence.

Leadership Profile

CRD Leaders are champions for creating an accountable, high performance, service-oriented organization that makes a difference in our community.  They pay attention to shifts and trends in an ever-changing and complex environment and think strategically to serve residents, businesses and local governments today while developing a sustainable organization for the future.  The following is a leadership summary for this position.

Professional/Individual Contributor Level 3 (P3)

Leaders at this level are generally recognized as fully qualified professionals who apply their in-depth knowledge and experience and best practice in their own discipline to respond to a wide range of moderately complex and complex problems and situations.  They interpret and respond to client needs and improve products or services in their own area.  Working with minimal direction, they monitor and control costs within their own work, explain difficult issues to establish consensus, and promote teamwork, potentially coaching and guiding others.
While CRD Leaders are accountable to all Leadership Competencies, the competencies listed below have particular relevance to this position.  Click here for a complete definition of our Leadership Levels and Competencies.

Leadership Competencies