Computer Support Technician

Req ID:  643
Business Unit:  Finance & Technology
Division:  Technology and Digital Transformation
Shift:  Regular
Rate of Pay:  $37.90 - $42.97 per hour
Hours of Work:  70 hours bi-weekly
Posting Date:  Feb 6, 2024
Closing Date: 

 

Job Opportunity

 

Req ID: 643 

Business Unit: Finance & Technology 

Division: Technology and Digital Transformation

Regular/ Auxiliary: Regular

Pay Grade: CAN/05/02/J14 

Rate of Pay: $37.90 - $42.97 per hour 

Hours of Work: 70 hours bi-weekly

Posting Date: February 6, 2024

Closing Date: February 28, 2024

 

Summary

This position provides personal computer support to CRD clients through the installation and configuration of personal computers in a Local Area Network environment. The position installs and supports various desktop applications ensuring optimal operation of the Microsoft Windows operating systems as well as application integration between various Microsoft Office components and other third party software products.

Key Duties & Responsibilities

  • Installs and configures personal computers in a Local Area Network environment.
  • Ensures that installation of desktop software conforms to IT corporate standards.
  • Resolves computer failures for both employee desktops and publicly accessible CRD services, assessing the situation and taking quick action to minimize the impact of the problem.
  • Performs various personal computer repairs as required.
  • Performs desktop operating system upgrades as well as installation of OS for new systems.
  • Diagnoses and resolves desktop application software errors, while minimizing down time for user community.
  • Installs and configures shared network print devices.
  • Trouble-shoots and resolves device conflicts within client operating systems.
  • Installs and configures third party add in cards (Video cards, NICs, etc).
  • Assists with the maintenance and accuracy of asset inventory information for hardware and software.
  • Deploys PCs using remote installation packages and remote desktop administration.
  • Liaises with vendors regarding support
  • Conducts software testing prior to deployment
  • Follows all policies, procedures and standards of the CRD
  • Performs other related duties as required.

Additional Information

  • None

Key Skills & Abilities

  • Excellent communication (verbal and written), interpersonal and customer service skills.
  • Strong ability to explain technical information and processes to help end users complete tasks using the tools and software available.
  • Considerable experience working in a Microsoft network environment including a solid working knowledge of Windows XP, Windows 7 and Windows 10, as well as a working knowledge of current Windows Server Operating Systems.
  • Considerable experience editing and supporting Windows registry settings.
  • Considerable experience working with deployment management software, system images and remote control of desktops.
  • Basic understanding of TCP/IP and other common communication protocols.
  • Basic understanding of the mechanical workings printers, plotters and MFPs.
  • Basic understanding of Ethernet network cabling.

Qualifications

  • Degree in a related discipline
  • A minimum of 3 years' directly related experience
  • An equivalent combination of education and experience

Certifications

  • None

APPLICATIONS

 

To apply for this exciting opportunity, please click "Apply now" to submit your resume and covering letter online.

 

We welcome all qualified applicants to apply and may consider a combination of

experience, education and/or training where possible.

 

The Capital Regional District wishes to thank you for your interest and advises that only those candidates under active consideration will be contacted.


We value the diversity of the people we hire and serve. In our commitment to bring differing perspectives to our workplace, and to deliver the best possible service to our customers, we encourage and welcome applications from all people with diverse backgrounds, abilities, and lived experiences.

Accommodations will be provided upon request during the selection process.

If you require assistance, please email us at careers@crd.bc.ca