Cloud Systems Administrator - Technical Services

Summary

As a member of the Infrastructure team, the Cloud Systems Administrator is an experienced Azure Cloud Administrator with a strong focus on infrastructure management and a deep understanding of the Microsoft Azure Well-Architected Framework. 
This role is responsible for designing, implementing, and maintaining secure, scalable, and cost-optimized Azure environments that align with best practices across the five pillars: Cost Optimization, Operational Excellence, Performance Efficiency, Reliability, and Security. The incumbent in this role will bring deep technical expertise, a proactive mindset, and a collaborative spirit to support our evolving cloud strategy.

Key Duties & Responsibilities

• Deploy, configure, and oversees Azure resources including Virtual Machines, Virtual Networks, Storage Accounts, Load Balancers, and Firewalls.
• Implement Infrastructure as Code (IaC) using ARM templates or Bicep for consistent deployments.
• Configure and maintain Azure networking components such as VNets, VPN Gateways, Azure Firewalls, and NSGs.
• Implement Azure Monitor, Log Analytics, and alerts for proactive system health monitoring.
• Apply governance using Azure Policy, Blueprints, and Management Groups.
• Assess and optimize Azure environments based on the five pillars of the Well-Architected Framework.
• Provide recommendations for cost optimization, security hardening, and performance improvements.
• Drafts policies and procedures and works to implement strategies and standards. 
• Document system configurations, installations and procedures.
• Use PowerShell or Azure CLI for automation of routine tasks.
• Maintain Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and related apps.
• Administer user accounts, licenses, and permissions through Microsoft 365 Admin Center.
• Maintain hybrid AD/Entra ID and on-premises Exchange/Exchange Online configuration. 
• Configure integrations and provide deployment support for enterprise systems connecting to the cloud environment.
• Monitor service health and resolve incidents related to M365 services.
• Provide Tier 2/3 support for M365-related issues
• Enforce security best practices, perform security hardening and participate in patch remediation when required.
• Implement and monitor security policies, Conditional Access, MFA, and Data Loss Prevention (DLP). 
• Maintains Role Based Access Control and Privileged Identity Management.
• Maintain VMware vSphere virtualization environment in on-premises infrastructure.
• Familiarity with wireless infrastructure support (Meraki) an asset.
• Configure and maintains Azure Backup and Site Recovery solutions.
• Support on-premises workloads for Disaster Recovery and migrations to Azure.
• Support on-premises Veeam backup solutions with tiered off-site backups to Azure
• Support on-premises storage systems (SAN, NAS, Object storage).
• Provide guidance and training to support staff and end-users on M365 tools and features.
• Provides direct technical support and complex problem solving when required.
• Follows all policies, procedures and standards of the CRD.
• Performs other related duties as required.

Additional Information

Certifications:

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Azure Solutions Architect Expert (AZ-305) or Well-Architected Framework experience is preferred

Key Skills & Abilities

• Familiarity with supporting and configuring Cisco layer 2 and 3 devices in an enterprise environment.
• Familiarity with supporting enterprise firewalling technologies (Palo Alto Networks/Cisco) an asset.
• Strong knowledge of Azure IaaS and PaaS services.
• Proficiency in PowerShell scripting and Azure CLI.
• Thorough understanding of networking, security, and governance in Azure.
• Strong knowledge of Exchange Online, Teams, SharePoint Online, and OneDrive.
• Experience with Entra ID, SSO, security policies, and compliance tools.
• Experience with VMware virtualization solutions an asset.
• Experience with Palo Alto Networks firewalls and Cisco Meraki MX security appliances an asset.
• Experience configuring Cisco switching and routing an asset.
• Experience configuring Cisco Meraki wireless access point infrastructure an asset.
• Experience with Veeam Backup and Replication and Veeam for M365 an asset.
• Experience with both Windows and Linux server operating systems.
• Ability to excel in a dynamic environment, including meeting deadlines, ability to work on multiple projects and deliver on time with high quality. 
• Strong assessment and problem-solving skills, including attention to detail, ability to research, analyse, interpret and summarize issues. 
• Capable of communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form to clarify end-user requirements, communicate complex technical terminology and provide explanations to non-technical users. 
• Excellent verbal and written communication skills and ability to maintain good working relationships with professionalism, tact and a collaborative approach. 
• Demonstrated ability to provide guidance, support, and training to users and stakeholders.

Qualifications

Certifications