Clerk Typist 4 - Housing Property Management Administration

Summary

This position acts as primary receptionist/cashier/information services clerk for the Capital Region Housing Corporation and performs a variety of tenant services and clerical tasks.

Key Duties & Responsibilities

• Acts as the primary receptionist and cashier for the Corporation.
• Accepts and enters all payments in SAP and issues receipts for cash and/or cheque and debit payments, as requested.
• Receives all incoming calls; answers routine enquiries and routes/directs calls to appropriate staff member; directs routine maintenance calls and emergency call to administrative or caretaking staff.
• Prepares and submits daily bank deposits.
• Provides housing information to the public; explains the functions, rules, regulations and policies governing the operation of the Housing Corporation; deals tactfully with the public.
• Assists applicants in completing the necessary forms; explains housing availability and refers applicants to other agencies, where appropriate.
• Reviews applications for completeness and forwards to BC Housing Registry.
• Processes incoming and outgoing (courier and registered) mail.
• Develops and updates fillable forms for the corporation.
• Codes and processes invoices for payment including verifying invoices for purchases, taxes and PO reference.
• Maintains purchase order book logbook and liaises with staff on outstanding POs and invoices.
• Maintains petty cash fund.
• Assists with the preparation of maintenance arbitration evidence packages.
• Coordinates changes to telephone messaging system, fax and photocopy repairs and maintenance.
• Coordinates with caretakers on move-out charges.
• Provides clerical support to works control on chargeback system including invoicing and collections.
• Follows all policies, procedures and standards of the CRD.
• Performs other related duties, as required.

Additional Information

• None

Key Skills & Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills.
• Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
• Considerable experience with and understanding of Enterprise Resource Planning (ERP) systems such as SAP.
• Strong accurate keyboarding and data entry skills.
• Strong ability to operate various types of office equipment.
• Considerable experience handling, balancing, recording and depositing cash; to complete accurate reconciliation and calculations with accuracy and speed.
• Strong ability to act independently, make decisions within clearly established policy guidelines.
• Strong ability to effectively represent the Housing Corporation in a courteous and responsible manner.
• General experience with and understanding of social housing or other non-profit social services.
• Strong organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.
• Strong ability to take rental payments and other cash transactions, issue receipts, and prepare deposits clearly and accurately.
• Strong ability to work effectively in a team environment and individually with minimal supervision.

Qualifications

Certifications