Building Maintenance Attendant - Housing Facilities and Maintenance

Summary

Under minimum direction from Capital Region Housing Corporation managers, performs inspections, minor building maintenance, record keeping and janitorial duties. This position will be assigned a rotational schedule of weekday and weekend on-call duties.

Key Duties & Responsibilities

• Maintains day book with accurate documentation activities.
• Monitors safety of premises and quiet enjoyment of residents.
• Establishes and maintains a good working relationship with tenants.
• Acts as contact for emergency maintenance and warranty correction procedures, keeps phone numbers for service.
• Shows vacant units to prospective tenants.
• Conducts move-in inspection with new tenant.
• Controls parking by allocating spaces, maintaining log book, and prohibiting unauthorized activities and vehicles.
• Inspects unit with existing tenant on move-out, establishes status of unit, records damage, completes move-out inspection form, and obtains repair estimates.
• Cleans and repairs unit at move out and coordinates any necessary contractor work.
• Keeps all common areas clean; hallways, lounges, laundry rooms, locker rooms, lobbies, and elevators.
• Carries out annual unit inspections and assures necessary repairs are completed.
• Responds promptly to tenant complaints and concerns.
• Assures that Housing Corporation policies and procedures are followed by tenants and contractors.
• Enforces pet policies.
• Mediates disputes between tenants, fills out incident reports, and notifies authorities if required.
• Reviews project maintenance requirements.
• Examines and records items requiring maintenance and identifies responsibility.
• Carries out required repairs or arranges for appropriate contractor.
• Coordinates and monitors contractor activities on site. Provides notification for tenants, and suite or building access.
• Organizes and prioritizes work load to provide timely service to tenants and contractors.
• Assures sites are maintained in a clean and orderly state; remove garbage and debris from parking areas, sidewalks, and landscaped areas; clean and disinfect garbage enclosures; spot clean gutters and roofs; water landscaped areas as required; etc.
• Maintains accurate records regarding preventive maintenance, work orders, unit inspections, unit repairs, move-out painting and replacements, and inventory.
• Performs scheduled maintenance on equipment, as required, based on manufacturer’s recommendations and operating manuals.
• Acts as the Corporation’s representative in times of emergency to best protect building, grounds, and tenants.
• Assures that sites are equipped to deal with emergency situations at all times.
• Follows all policies, procedure and standards of the CRD.
• Performs other duties as required.

Additional Information

Minor Maintenance (this is merely to demonstrate the type and scope of projects and should not be considered to be an exhaustive list)

• Minor electrical repairs may include:
• Changing fuses, coverplates, lightbulbs and light tubes
• Checking breakers and thermostats for proper operation
• Cleaning and testing smoke detectors, etc.

Minor plumbing repairs may include:

• Changing washers/stems/cartridges, spouts/aerators, showerheads
• Cleaning sink traps,
• Snaking drains, using toilet auger as required
• Changing/repairing flappers, flush handles, toilet seats, and supply tubes
• Checking shutoff; fixing mechanical stops in tubs/sinks, changing P traps/J bends
• Caulking bathtubs, surrounds, and countertops
• Re-sealing grouting
• Ensuring plumbing/sprinkler systems are winterised
• Resetting timers for irrigation control
• Repairing/replacing irrigation heads/sprinklers, etc.

Minor carpentry repairs may include:

• Replacing/repairing hardware, locks, stops, strikers, handles, hinges, backseat
• Replacing/adjusting weather stripping
• Replacing/repairing drapery track, cords, and fittings, securing broken windows/doors
• Replacing/adjusting handrails, adjusting door closer, repairing fencing, re-nailing boards
• Replacing/repairing gate hardware, signage and numbers

Minor appliance repairs may include:

• Changing stove elements/fuses/pans
• Changing fridge butter doors/crisper trays/glass trays
• Levelling Appliances, cleaning freezer condensation drains; etc.

Minor wall repairs may include:

• Minor painting and touch-ups
• Minor drywall repairs

Key Skills & Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills.
• Excellent negotiation and conflict resolution skills and the ability to diffuse difficult situations.
• Thorough understanding of principles and practices of janitorial services.
• Expert knowledge of all aspects of building maintenance including carpentry, electrical and plumbing.
• Strong skill in operation of, and familiarity with, cleaning products, basic repair tools, phones and pagers and a variety of maintenance and repair equipment.
• Strong ability to perform a variety of maintenance and repair duties that require working on ladders, moderately heavy lifting, accessing small spaces and possessing manual dexterity and agility.
• Strong ability to identify issues, analyze and determine solutions and resolve problems using initiative and sound judgment.
• Strong ability to perform quality hands-on repair work.
• Strong ability to work effectively in a team environment and individually with minimal supervision.
• Strong ability to maintain clear records, documentation and log books.
• Strong ability to deal with tenants and contractors in a calm and professional manner.
• Strong ability to deal with applicants, tenants and the general public in stressful situations.
• Strong organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.

Qualifications

Certifications